Frequently Asked Questions (FAQ)

Where can I find my policy number?

When you first enrolled in your plan, Ingle International sent you a welcome letter with a wallet card attached. You can find your policy number on both the welcome letter and on your wallet card. If you do not have a copy of your welcome letter or wallet card, please contact us and we will be happy to help.

I have lost my wallet card. Can I obtain a new one?

We will be pleased to replace your wallet card. Please email us at helpline@ingleinternational.com, and include your name, date of birth, the name of the school you are attending, and the email address where you would like us to send the replacement.

What is the search tool, and how do I use it?

The search tool helps you locate doctors and other direct-pay medical facilities in your area. It’s as simple as entering the required information and hitting Search! You will need to know the name of your city or postal code, the type of facility you are looking for, and your policy number. The map will instantly direct you to the medical care you need!

What should I bring with me when I visit the doctor?

It is important to bring the right documents for visits to any type of medical facility. Make sure you have:

Photo ID

Your Ingle International wallet card

A copy of the claim form (Download it here.)

A list of medications you are taking (if applicable)

A list of any known conditions or allergies (if applicable)

When I go to the doctor's office or to an emergency room, do I have to pay up front?

If you visit a direct-pay medical facility, these providers will bill us directly for any services you receive that are covered under your plan. If you visit a facility outside of the direct-pay network, you will have to pay up front and submit a claim for reimbursement.

Even if you are treated at a direct-pay facility, it is still required that you complete a claim form in the event that Ingle International needs to collect more information in order to process the claim. Claim forms can be downloaded here.

What if I am too sick to call?

Your travel partner, friend, family member or medical provider can call Intrepid 24/7 if you are unable to do so. However, do not assume that someone else has called on your behalf; your policy may limit coverage if you do not call within 24 hours of your medical issue.

When is the emergency assistance line available to take my call?

Intrepid 24/7 is available 24 hours a day, 7 days a week. By calling this number, you can make sure to get the right treatment, right away. The representative you are speaking with can also help you through the claims process in an emergency.

Do I need a claim form to submit my claim?

Yes. The claim form is available on this website for you to download. Be sure to complete all sections, sign the form, and include all original receipts.

How do I submit my claim?

First, gather all receipts, complete the claim form, and sign it. Make sure you keep copies of all original documents. You can submit your claim form and receipts via fax, email, mail, or online. Find more detailed instructions on how to submit a claim on this website.

Am I covered for vision care?

Some plans have vision coverage. Read your policy wording or call the number listed on your wallet card for information about specific benefits.

Am I covered both outside of my province and outside of Canada?

Yes. Please refer to the summary of benefits on this website or review your policy wording for information on the amount of time you may spend outside of Canada, or for any restrictions on visits to your country of origin.

I have questions about my claim or the claims process. Who do I contact?

If you have questions regarding your claim or the claims process, please contact us at 1-888-386-8888 (toll free) or 416-644-4870 (in Toronto or outside of North America). You can also email us at helpline@ingleinternational.com.

I would like to see a doctor. Do I have to call the emergency assistance number?

Calling the number on your wallet card is always a good idea before you see any doctor. This team will help you find the right care, guide you with submitting your claim, and can even assist with billing. However, for minor to moderate health concerns, you can visit any doctor or walk-in clinic and you are not obligated to call ahead.

However, if you need major medical attention, if you are referred for more intensive treatment, or if you are being sent for diagnostic services, you will need to call the emergency assistance number. Our emergency assistance coordinators will assist you in accessing the services you need. They will also monitor your case to ensure that the care you receive is appropriate.

Remember - wherever you go for medical care, you will always need to submit a claim form with the details of your visit to the claims department for processing.